Your package is almost at the door, and a message from DHL lands on your phone. Here is what it is, and what to do.
What changed, and why your checkout is shorter
Our checkout now shows only the product and the shipping. We no longer collect import duties or VAT/GST when you order. Your country's duties and VAT are paid on delivery, directly by you, to DHL Express, who ships your order from Brazil.
DHL also adds its own customs clearance/processing fee. DHL sets it for each country, and we do not know the amount in advance.
How much to expect
| Country | Estimated duties + taxes | How it is calculated |
|---|---|---|
| United States | ~US$ 385 | About 43.5% of the product price, no VAT |
| France, Austria | ~US$ 250 | Duty ~2.7% + VAT 20% |
| Germany | ~US$ 239 | Duty ~2.7% + VAT 19% |
| Spain, Belgium, Netherlands | ~US$ 261 | Duty ~2.7% + VAT 21% |
| Italy | ~US$ 272 | Duty ~2.7% + VAT 22% |
| Portugal, Ireland | ~US$ 283 | Duty ~2.7% + VAT 23% |
| Luxembourg | ~US$ 217 | Duty ~2.7% + VAT 17% |
| United Kingdom | ~US$ 241 | Duty ~2% + VAT 20% |
| Switzerland | ~US$ 87 | VAT 8.1%, no duty |
| Canada | ~US$ 120 to 235 | Duty ~7% + GST/HST 5% to 15%, depending on the province |
| Saudi Arabia | ~US$ 223 | Duty ~5% + VAT 15% |
| Mexico | ~US$ 360 | Duty ~15% + VAT 16% |
These are estimates. They are based on a LEDWindow PRO+ at US$ 885 plus US$ 192 shipping, taken from our recent orders and each country's standard rates. Other products follow the same percentages. The final amount is set by your country's customs on the order value, in local currency at the exchange rate of the day, plus the DHL fee. In the US the tax applies to the product; in Europe, the UK, Switzerland, Canada, Saudi Arabia and Mexico it applies to product plus shipping.
Your country is not on the list? Talk to us before you buy and we will estimate it for you.
How DHL contacts you, and how to pay
DHL warns you by email and by SMS, with a link to pay online before delivery. Delivery waits for that payment.
- Use an email you actually read and a correct mobile number on your order.
- Check your spam and promotions folders.
- Pay as soon as the message arrives, so delivery is not delayed.
- Check that the message is from DHL and shows the same tracking number we sent in your shipping email. Fake "pay this fee" messages exist, so if the number does not match, do not pay.
Questions?
We are happy to help. Reach us through our contact page.